Numbers and hours
Before you call
- SSN, date of birth, address, email and phone; SSNs and birth dates of dependents
- Driver's license or state ID and expiration, if you have one
- Account and routing number for deposit; past jobs: name, address, phone, dates, reason you left and return date if known
- DD-214 Member 4 if military; SF-50/SF-8 if federal; work authorization if not a citizen
Full list and steps: Massachusetts unemployment documents. If you filed already, keep your claim number and any letters at hand.
Other ways to get help
In-person unemployment help is at the Boston Re-Employment Center, 2 Avenue de Lafayette, Boston, by appointment only.
Questions
What is the phone number for Massachusetts unemployment?
1-877-626-6800.
What are the hours of the Massachusetts unemployment line?
Monday to Thursday, 8:30 AM–4:30 PM. Closed Fridays for claims processing; online services stay available.
Can I file for unemployment by phone in Massachusetts?
Yes. Massachusetts Department of Unemployment Assistance lists phone filing as an option, besides the website.
What should I have ready before I call?
Your Social Security number, ID and the details of your recent employers. Massachusetts's full checklist is on the state unemployment page.
Sources
Claims phone: mass.gov, checked October 30, 2026.
Claim website: dol.gov, checked October 30, 2026.
Documents: mass.gov, checked October 30, 2026.
More: weekly claims, appeals, benefits by state.